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start [2020/04/09 14:53]
kauffman [CSIL Virtual Help Desk]
start [2021/11/01 11:37] (current)
chudler [Techstaff Virtual Help Desk]
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 ====== Techstaff Virtual Help Desk ====== ====== Techstaff Virtual Help Desk ======
  
 +Support Email: [[mailto:​techstaff@cs.uchicago.edu|techstaff@cs.uchicago.edu]]
  
-We are trying to recreate the atmosphere of the techstaff office where you can just drop by. Discord gets pretty close. 
  
-We are on Discord! [[https://​discord.gg/​FYq9kKJ| Invite Link]]+We are on Discord! [[https://​discord.gg/​ZVjX8Gv| Invite Link]]
  
-Sign up for an account ​there and find the techstaff channels ​on the left hand-side ​for assistance.+Sign up for an account ​(optional) ​and find the Helpdesk channel ​on the left hand-side.
  
-Don't want an account? [[https://​discord.gg/​nsHw6zF|That'​s ok, use this link instead.]] 
  
-====== CSIL Virtual Help Desk ======+An [[techstaff:​introduction|introduction to Techstaff]].
  
-CSIL is offering a virtual help desk via Zoom. CSIL's support priority will be for remote teaching and learning but we will also try to provide support for any other issues within our skillset. If we cannot resolve your issue we will escalate it accordingly.+====== ​CSIL Technical Support ======
  
-[[https://​uchicagostudents.zoom.us/​j/​978265172 | Access the CSIL Virtual Help Desk.]]+CSIL will be providing technical support for Summer Quarter by appointmentIf you would like to schedule an appointment with one of our experts or for general questions, please email CSIL at: 
  
 +<sup> [[csil@cs.uchicago.edu]]</​sup> ​
 +
 +
 +You can also keep up-to-date with CSIL Winter 2021 updates through our social media pages:
 +
 + - [[ https://​www.facebook.com/​uchicagocsil/​ | Facebook ]]
 + - [[ https://​www.instagram.com/​uchicagocsil/​ | Instagram ]]
 + - [[ https://​twitter.com/​uchicagocsil/​ | Twitter ]]
  
-^Day ^ CDT ^ UTC ^ 
-| Monday through Friday |9 am - 11 pm | 2 pm - 4 am | 
-| Saturday | 10 am - 6 pm | 3 pm - 11 pm | 
-|Sunday |10 am - 11 pm |3 pm - 4 am | 
  
  
  
-<​sup>​Email CSIL [[csil@cs.uchicago.edu]]</​sup>​ 
  
 ===== Virtual Hangouts ===== ===== Virtual Hangouts =====
  
   - [[ https://​cs-uchicago.slack.com | CS Slack Workspace ]]   - [[ https://​cs-uchicago.slack.com | CS Slack Workspace ]]
 +  - [[ https://​discuss.cs.uchicago.edu/​ | CS Discuss Forum ]]
 +  - [[ https://​gather.town/​app/​XSH5gsi5EphcQgMl/​JCL | Gather Town ]]
  
 =====This is a wiki===== =====This is a wiki=====
 **Anyone in [[https://​cs.uchicago.edu|our department]] can modify the pages found on this site**. Don't worry about getting the formatting right. **Anyone in [[https://​cs.uchicago.edu|our department]] can modify the pages found on this site**. Don't worry about getting the formatting right.
  
-The documents found here will help you navigate the computing environment of CS. Some of them are of a technical nature and others are just collections of [[helpful tips]][[techstaff:​introduction#​policies_recommendations | policies]], and [[common problems]].+The documents found here will help you navigate the computing environment of CS. Some of them are of a technical nature and others are just collections of [[helpful tips]] ​and [[techstaff:​introduction#​policies_recommendations | policies]].
  
 If you are not sure where to start have a look at the [[FAQ]], the [[Unanswered_Questions]] or the [[answered_questions]]. If you are not sure where to start have a look at the [[FAQ]], the [[Unanswered_Questions]] or the [[answered_questions]].
  
 Login is waiting for you, or you can keep reading. Login is waiting for you, or you can keep reading.
- 
-===== What's here? ===== 
-The sitemap up there in the top right has a complete list. You can also look at [[The Grand Overview]], [[services|computing services]] or [[helpful tips|tips]] written for getting started. 
  
 <​sup>​Email us [[techstaff@cs.uchicago.edu]]</​sup>​ <​sup>​Email us [[techstaff@cs.uchicago.edu]]</​sup>​
/var/lib/dokuwiki/data/attic/start.1586461984.txt.gz ยท Last modified: 2020/04/09 14:53 by kauffman