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start [2020/04/09 14:47]
kauffman [Virtual Help Desk]
start [2021/11/01 11:37] (current)
chudler [Techstaff Virtual Help Desk]
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 ====== Techstaff Virtual Help Desk ====== ====== Techstaff Virtual Help Desk ======
  
-We are on Discord! ​[[https://discord.gg/FYq9kKJInvite Link]]+Support Email: ​[[mailto:techstaff@cs.uchicago.edu|techstaff@cs.uchicago.edu]]
  
-Sign up for an account there and find the techstaff channels on the left hand-side for assistance. 
  
-Don't want an account? ​[[https://​discord.gg/​nsHw6zF|That's ok, use this link instead.]]+We are on Discord! ​[[https://​discord.gg/​ZVjX8GvInvite Link]]
  
-====== CSIL Virtual Help Desk ======+Sign up for an account (optional) and find the Helpdesk channel on the left hand-side.
  
-CSIL is offering a virtual help desk via Zoom. CSIL's support priority will be for remote teaching and learning but we will also try to provide support for any other issues within our skillset. If we cannot resolve your issue we will escalate it accordingly. 
  
-[[https://​uchicagostudents.zoom.us/​j/​978265172 ​Access the CSIL Virtual Help Desk.]]+An [[techstaff:introduction|introduction to Techstaff]].
  
 +====== CSIL Technical Support ======
  
-CSIL Help Desk hours:+CSIL will be providing technical support for Summer Quarter by appointment. If you would like to schedule an appointment with one of our experts or for general questions, please email CSIL at 
 + 
 +<sup> [[csil@cs.uchicago.edu]]</​sup>​  
 + 
 + 
 +You can also keep up-to-date with CSIL Winter 2021 updates through our social media pages: 
 + 
 + - [[ https://​www.facebook.com/​uchicagocsil/​ | Facebook ]] 
 + - [[ https://​www.instagram.com/​uchicagocsil/​ | Instagram ]] 
 + - [[ https://​twitter.com/​uchicagocsil/​ | Twitter ]]
  
-Monday through Friday 9 am - 11 pm CDT (2 pm - 4 am UTC) \\ 
-Saturday 10 am - 6 pm CDT (3 pm - 11 pm UTC) \\ 
-Sunday 10 am - 11 pm CDT (3 pm - 4 am UTC) \\ 
  
  
  
-<​sup>​Email CSIL [[csil@cs.uchicago.edu]]</​sup>​ 
  
 ===== Virtual Hangouts ===== ===== Virtual Hangouts =====
  
   - [[ https://​cs-uchicago.slack.com | CS Slack Workspace ]]   - [[ https://​cs-uchicago.slack.com | CS Slack Workspace ]]
 +  - [[ https://​discuss.cs.uchicago.edu/​ | CS Discuss Forum ]]
 +  - [[ https://​gather.town/​app/​XSH5gsi5EphcQgMl/​JCL | Gather Town ]]
  
 =====This is a wiki===== =====This is a wiki=====
 **Anyone in [[https://​cs.uchicago.edu|our department]] can modify the pages found on this site**. Don't worry about getting the formatting right. **Anyone in [[https://​cs.uchicago.edu|our department]] can modify the pages found on this site**. Don't worry about getting the formatting right.
  
-The documents found here will help you navigate the computing environment of CS. Some of them are of a technical nature and others are just collections of [[helpful tips]][[techstaff:​introduction#​policies_recommendations | policies]], and [[common problems]].+The documents found here will help you navigate the computing environment of CS. Some of them are of a technical nature and others are just collections of [[helpful tips]] ​and [[techstaff:​introduction#​policies_recommendations | policies]].
  
 If you are not sure where to start have a look at the [[FAQ]], the [[Unanswered_Questions]] or the [[answered_questions]]. If you are not sure where to start have a look at the [[FAQ]], the [[Unanswered_Questions]] or the [[answered_questions]].
  
 Login is waiting for you, or you can keep reading. Login is waiting for you, or you can keep reading.
- 
-===== What's here? ===== 
-The sitemap up there in the top right has a complete list. You can also look at [[The Grand Overview]], [[services|computing services]] or [[helpful tips|tips]] written for getting started. 
  
 <​sup>​Email us [[techstaff@cs.uchicago.edu]]</​sup>​ <​sup>​Email us [[techstaff@cs.uchicago.edu]]</​sup>​
/var/lib/dokuwiki/data/attic/start.1586461631.txt.gz · Last modified: 2020/04/09 14:47 by kauffman